Refund & Returns Policy

At Paw Pride, we want you to be happy with your purchase.

If you are not satisfied with an item, please review the policy below before requesting a return or refund.

1. Return Period

You may request a return within [30 days] of receiving your order, subject to the conditions outlined in this policy.

The return period begins on the date the order is marked as delivered or otherwise received by you.

2. Return Conditions

To be eligible for a return, an item generally must:

• Be unused and in its original condition

• Be in the original packaging where applicable

• Include any accessories or parts supplied with the product

• Not be damaged as a result of misuse, improper handling, or normal wear and tear

Certain products may have additional return requirements.

3. Products That May Not Be Eligible for Return

For hygiene, health, or safety reasons, certain products may not be eligible for return once opened or used where permitted by applicable law.

This may include certain:

• Grooming products

• Feeding products

• Pet hygiene products

• Personal-use pet accessories

• Opened products that cannot reasonably be resold

This does not affect any consumer rights that cannot legally be excluded.

4. How to Request a Return

Before sending an item back, contact Paw Pride at:

Email: davidcabrerafernandez@gmail.com

Please include:

• Order number

• Customer name

• Product name

• Reason for the return

• Photos where relevant

Do not send a product to a return address without receiving return instructions from Paw Pride.

5. Return Shipping

Unless the item is defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the responsibility of the customer.

If Paw Pride provides a prepaid return label, the applicable return shipping arrangements will be communicated to you.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photographs of the product and packaging where appropriate.

After reviewing the issue, we may offer an appropriate solution, which may include:

• Replacement

• Refund

• Store credit

• Other appropriate remedy

The available remedy will depend on the circumstances and applicable law.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

8. Partial Refunds

In certain circumstances, a partial refund may be offered where an item has been used, damaged, or does not meet the full return requirements, where permitted by applicable law.

9. Exchanges

If you would like to exchange an item, contact us at Email: davidcabrerafernandez@gmail.com

Exchange availability may depend on product availability and the reason for the exchange.

Where an exchange is not available, we may provide another appropriate solution in accordance with this policy and applicable law.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.

11. Refund Delays

If you have been notified that a refund has been issued but have not received it, first check with your payment provider or bank.

If the refund still does not appear after the expected processing period, contact us at [Customer Support Email].

12. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable law.

Where local law provides stronger consumer protections than those described in this policy, those legal rights will apply.

13. Contact Us

For questions about returns, refunds, exchanges, or damaged products, contact:

Paw Pride
Email: davidcabrerafernandez@gmail.com
Website: https://pawprideoficial.com/

Please include your order number whenever contacting us about an order.